Do I have to replace my POS?+
No. V50Pro sits around the site rather than replacing the till. Sales, fuel movements and payment methods are brought in and reconciled; your existing POS and pump equipment stay where they are.
Is the price per module or per user?+
Per user band, and every module is included. A site with 22 people on the system pays the Growth fee whether it uses four modules or all fourteen. Nothing is unlocked by paying more.
Who counts as a user?+
Anyone with a record in the system — attendants and cashiers who clock and appear on payroll, as well as managers and office staff who log in. We size the band with you on the demo so you are not paying for a band you have outgrown or not yet reached.
Will my staff manage the clocking device?+
Clocking is built into the system itself: staff look at the tablet's camera and it validates them by facial recognition and geolocation, confirming both who they are and that they are on site. There is no card, code or fingerprint pad to manage, and the shift close is a guided sequence rather than a form to interpret. Training on site is part of onboarding.
What happens to my accountant?+
They get cleaner input and spend their hours on advice rather than reconstruction. Journals, VAT schedules and debtor statements come out of the system in a form they can work with directly.
How is my data protected?+
Access is role-based, so a cashier sees a shift and an owner sees the site. Personal information, including biometric records, is processed under POPIA (Act 4 of 2013), and the audit trail records who changed what.
How long does it take to get set up?+
A single site is typically live within one to two weeks: loading staff, tanks and accounts, fitting the clocking device, and training the team on shift close. Multi-site rollouts are staged site by site.
What happens if the internet goes down?+
Clocking and shift capture keep working on site and sync once connectivity returns. Trading is never held up waiting on a signal.
Can I run more than one site on the same account?+
Yes. Each site keeps its own clocking, stock and shift records, while an owner or group office sees a consolidated view across all of them. Multi-site groups are quoted together — see the calculator above.
What devices does it run on?+
V50Pro supplies the tablet your site runs on. It is preconfigured to our specifications for mobile operations before it reaches you, so there is no setup, app store or IT visit required — staff and managers simply start using it. One tablet is included per site on every plan, with the option to add more for sites running several till or clocking points.
Is training included?+
Yes, on-site training for attendants, cashiers and managers is part of onboarding, and the training module keeps a record of who has been trained on what.
What happens when a staff member leaves?+
Deactivate them and they drop off your active-user count from the next billing cycle. Their historical records stay in the system for payroll and audit history.
Is there a contract, or can I cancel?+
Subscriptions run on a fixed term of 6 to 12 months, agreed upfront. Enterprise groups can agree custom terms where that suits both sides.
Is my data backed up?+
Yes, records are backed up continuously off-site, so a lost device or a hardware failure at the site does not put your history at risk.
What if the tablet is lost, stolen or damaged?+
Let us know and we will arrange a replacement, preconfigured and ready to use. No data is lost, since clocking, shift and stock records live on the system, not on the device.
How does facial recognition and geolocation clocking actually work?+
It is built into the system, not a separate device. Staff clock in by looking at the tablet's camera; the system confirms who they are by facial recognition and confirms where they are by geolocation, so a clock-in is only accepted if the right person is genuinely on site.
What happens at the end of the contract term?+
We will be in touch before the term ends to renew on the same or an updated plan. Your historical records remain accessible regardless of the outcome.
